Shipping policy

Total Delivery Time = Processing Time + Shipping Time

All estimated/typical delivery times are derived from real-world data from past orders. They are approximate times for reference only.


Processing

The processing time begins from the date you place your order. It usually takes 1 business day to process your order. Once we've processed it, we can ship it.


Shipping

Shipping charges for your order will be calculated and displayed at checkout. 

 


We do not offer refunds if you enter the incorrect shipping address.

Please note:

  • Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations. This is outside our control. Regular service resumes immediately after each holiday.
  • Incorrect address details, customs clearance procedures, and other issues may cause a delay in delivery.


Tracking Your Order

When your items are shipped out, you should receive a notification from us via email with a tracking number.

If you haven't received one or the tracking number doesn't work, it's okay. Contact us and we'll fix it!

Note for taxes:

Taxes are automatically calculated according to your state and North Carolina laws. We do not currently ship out of the USA. Some limited countries may need to pay duties or VAT according to your countries’ levying rules.

Change your address

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please get in touch with us within 12 hours of placing your order at the email address: gremlin@kttyhwk.com or our chat feature on the website. Please note we process and dispatch orders within one business day of your order being placed. 

Cancellations
If you change your mind before you receive your order, we can accept cancellations at any time before the order has been dispatched. Please refer to our refund policy if an order has already been dispatched.


Unexpected Delays

The delivery may take longer than the standard shipping times stated here. Please get in touch with us if your package is taking TOO LONG (and outside of our advised 2-8 business day delivery time frame) to arrive, and we will help you resolve any situation we have control over!

Parcel damaged in transit:

If you find a parcel damaged in transit, please reject the parcel from the courier and contact our customer service. If the parcel has been delivered without your presence, please get in touch with customer service with the next steps.


For further inquiries:

Business Hours -

  • Monday - Friday - 10:00-4:00 EST.
  • Saturday - Sunday - Closed.
  • Public Holidays - Closed. 


If you have further questions, please get in touch with our customer services at 

kttyhwk

  • Address - 1233 The Plaza #5405, Charlotte, NC 28205
  • Email - gremlin@kttyhwk.com 
  • Phone - +1 980 422-5292